Agreement v.1.1 · Last updated: 21 May 2026
Supplier: Rappor Ltd (trading as Rapport°), England & Wales company number 16697864. Contact: info@rapport-app.com.
This Agreement creates a "software as a service" (SaaS) arrangement, providing for the secure delivery of services to the user's terminal on a subscription basis over a network from processors hosted remotely by the SaaS provider. This Agreement also covers other managed 'done-for-you' solutions powered by the Supplier's SaaS platform.
These terms tell you ("You", "Customer") the rules for using our software and service offering via https://rapport-app.com ("Site").
The Site is operated by Rappor Ltd (trading as Rapport°) ("We", "Supplier"). We are registered in England and Wales under company number 16697864. To contact us, please email info@rapport-app.com.
1.1 The definitions and rules of interpretation in this clause apply in this Agreement.
2.1 Subject to the Customer purchasing the Subscriptions in accordance with this Agreement, the Supplier hereby grants to the Customer a non-exclusive, non-transferable right to use the Services during the Subscription Term solely for the Customer's internal business operations.
2.2 The Customer shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; facilitates illegal activity; depicts sexually explicit images; promotes unlawful violence; is discriminatory; or is otherwise illegal or causes damage or injury to any person or property.
2.3 The Customer shall not: attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software; attempt to de-compile, reverse compile, disassemble, reverse engineer the Software; access the Services to build a competing product; use the Services to provide services to third parties; or introduce any Virus into the Supplier's network.
2.4 The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify the Supplier.
If the Customer wishes to purchase additional Subscriptions, the Customer shall purchase a new Subscription for that account.
4.1 The Supplier shall, during the Subscription Term, provide the Services to the Customer on and subject to the terms of this Agreement.
4.2 The Supplier shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for planned maintenance or unscheduled maintenance required to repair urgent matters.
4.3 The Supplier shall use commercially reasonable endeavours to ensure that the Services are available with a monthly uptime of at least 99%, excluding scheduled maintenance windows and downtime caused by circumstances outside the Supplier's reasonable control.
4.4 The Supplier will provide the Customer with reasonable advance notice of planned maintenance where practicable. Where planned maintenance is expected to result in downtime exceeding two (2) consecutive hours, the Supplier shall endeavour to provide at least 48 hours' written notice.
4.5 In the event that the Services fail to meet the uptime commitment, the Customer may request a service credit equivalent to a pro-rata reduction of that month's Subscription Fees proportional to the excess downtime.
4.7 The Supplier shall provide the Customer with access to standard technical support via email during normal business hours (9am–6pm GMT/BST, Monday to Friday, excluding UK public holidays).
5.1 The Supplier shall process any personal data provided by the Customer in connection with the Services in accordance with its Privacy Policy and all applicable data protection legislation including the UK GDPR and the Data Protection Act 2018.
5.2 To the extent that the Supplier processes personal data on behalf of the Customer as a data processor, the Supplier shall: process such personal data only on the documented instructions of the Customer; ensure appropriate confidentiality obligations; implement appropriate technical and organisational measures; not engage sub-processors without Customer's consent; assist the Customer in responding to data subject requests; and upon termination, delete or return all personal data.
5.3 The Customer warrants that it has all necessary rights and consents to provide personal data to the Supplier for the purposes of this Agreement.
The Customer acknowledges that the Services may enable or assist it to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that it does so solely at its own risk. The Supplier makes no representation, warranty or commitment regarding third-party content.
7.1 The Supplier undertakes that the Services will be performed substantially in accordance with this Agreement, the information contained on the Site and with reasonable skill and care.
7.3 The Supplier does not warrant that: the Customer's use of the Services will be uninterrupted or error-free; the Services will meet the Customer's requirements; or the Software will be free from Vulnerabilities or Viruses.
8.1 The Customer shall: provide all necessary co-operation; comply with all applicable laws and regulations; carry out all Customer responsibilities in a timely manner; obtain and maintain all necessary licences; ensure its network and systems comply with relevant specifications; and be solely responsible for procuring and maintaining its network connections.
9.1 The Customer shall pay the Subscription Fees in accordance with the Plan selected in the Order Form.
9.3 If the Supplier has not received payment within 7 days after the due date, the Supplier may disable the Customer's password, account and access to the Services.
9.4 All amounts and fees shall be payable in GBP or USD; are non-cancellable and non-refundable (save where the Supplier terminates other than under clause 14.2); and are exclusive of value added tax.
10.1 The Customer acknowledges and agrees that the Supplier and/or its licensors own all intellectual property rights in the Services. This Agreement does not grant the Customer any rights to patents, copyright, database right, trade secrets, trade names, trademarks or any other rights in respect of the Services.
11.1 Each party may be given access to Confidential Information from the other party in order to perform its obligations under this Agreement.
11.2 Each party shall hold the other's Confidential Information in confidence and not make it available to any third party, or use it for any purpose other than the implementation of this Agreement.
11.6(a) The Customer grants the Supplier a limited, non-exclusive, royalty-free licence to use the Customer's name and logo for identifying the Customer as a user of the Services.
12.1 The Customer shall defend, indemnify and hold harmless the Supplier against claims, actions, proceedings, losses, damages, expenses and costs arising out of or in connection with the Customer's use of the Services.
13.1 The Customer assumes sole responsibility for results obtained from the use of the Services. The Services are provided on an "as is" basis.
13.2 Nothing in this Agreement excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
13.3 The Supplier shall not be liable for any loss of profits, loss of business, depletion of goodwill, loss or corruption of data, or for any special, indirect or consequential loss.
14.1 This Agreement shall commence on the date of execution and shall continue for the Initial Subscription Term, automatically renewing for successive Renewal Periods unless terminated in accordance with these terms.
14.2 Either party may terminate with immediate effect by giving written notice if: the other party fails to pay amounts due within 30 days of notice; the other party becomes insolvent; or the other party suspends or ceases carrying on its business.
14.3 On termination: all licences shall immediately terminate; each party shall return the other's property; and the Customer shall pay all outstanding charges within 7 days.
14.5 Where the parties agree to a pilot arrangement, the pilot shall run for a fixed period not exceeding ninety (90) days. At conclusion, the Agreement shall automatically terminate unless the Customer elects to convert to a paid Subscription.
The Supplier shall have no liability if it is prevented from or delayed in performing its obligations by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs, failure of utility services, act of God, war, riot, fire, flood, or default of suppliers or sub-contractors.